DELIVERY & PAYMENT

ACCOUNT

§1

What should I do if I cannot log into my account?

§2

Do you issue invoices?

  1. If you have trouble logging into your account, try resetting your password. You will receive an email with a link to our site where you can log in again.

  2. If this does not help, please contact us at alkohole@oxyma.eu.

  1. Yes, we have the ability to invoice your catering service in accordance with the site rules. In order to receive an invoice please enter your company details at the final product ordering stage.

  2. If you have a private account and want to order separate products for your company you can register a new company account.

§3

How do I recover a forgotten password?

  1. If you want your password back, you need to reset it. Use the password reset option when logging in. You will receive an email with a link to our site where you can log in again.

SHIPPING

§1

What is the shipping cost?

§2

What should I do if a shipment is damaged?

  1. You will see delivery details and prices when you fill out your product basket. System will automatically calculate delivery value.

  1. We do our best to make our packaging as resistant to transport as possible, and we communicate to our partners to treat it gently.

  2. If a bottle is damaged during transport you will immediately see it from a soaked or crumpled carton - remember to pay attention to this when collecting the package.

  3. Courier is not obliged to participate in verification of the contents of the package, but you can ask him to wait, because if the products are damaged he will have to come back to write the damage protocol.

  4. In case of damage to the selected product, please contact us via alkohole@oxyma.eu.

§3

What are the delivery and shipping times?

  1. Orders are processed after the funds are credited to the account and usually reach the customer within 24-48 hours from that moment. This time may be longer, which depends on the courier company.

  2. The shipping cost depends on the chosen service and is shown when making a purchase.

§4

Is it possible to pick up in person?

§5

What is the return policy?

  1. Unfortunately, our service is to provide alcohol for tasting at a time and place of your choice. We are not in the business of selling alcohol at a specific location.

  1. All orders can be returned up to 14 days from the day you receive the package. You do not need to provide a reason for the return. The package must be returned at your own expense to the address on the return form.

§6

What is the complaint policy?

§7

What should I do if my delivery is delayed?

  1. All complaints can be submitted in writing to the company's registered address and by email to alkohole@oxyma.eu. The complaint form is available below.

  1. Deliveries are made by reliable courier companies working with us. In a separate communication you will receive a message about the status of the shipment and the form of contact with the selected companies.

PAYMENT

§1

How do I pay for my order?

§2

How much time do I have to pay for my order?

  1. Payments for ordered products can be made as follows:

  2. Cashless before the collection of the ordered product, by:

  • Direct transfer to the Operator's account,

  • Transfers 24

  • A detailed list of all payment options for the ordered products and all related costs is available on the Website when placing an order.

  1. After placing your order, you have 24 hours to pay for your order. After this time it will be cancelled.

COMPLAINTS AND RETURNS

§1

What is the return policy?

§2

What is the complaint policy?

All orders can be returned up to 14 days from the day you receive the package. You do not need to provide a reason for the return. The package must be returned at your own expense to the address on the return form.

RETURNS FORM

All complaints can be submitted in writing to the company's registered address and by email to alkohole@oxyma.eu. Complaint form is available below.

COMPLAINT FORM